- Project and setup payments
- 50% when you accept the written scope, and 50% when the agreed deliverables are approved and ready for launch or final handover. Monthly billing begins when the ongoing service starts. Your quote states milestone values, dependencies, and delivery dates before any payment.
- Cancelling a project
- You pay for completed work and any previously approved third-party costs that cannot be recovered. Any remaining prepaid balance is returned, calculated from the milestone values in your quote.
- Monthly services
- Billed in advance on your monthly service anniversary, with no minimum term or annual commitment. Cancel by email before the next renewal and service continues to the end of the paid period. There are no partial-month or unused-allowance refunds, and incurred usage remains payable. If we end a service early, we refund the undelivered portion.
- Plan changes
- Upgrades and downgrades normally begin at the next renewal; an earlier change needs agreement on its price and allowance. We never move you to a higher-priced plan automatically. Extra project work needs a written quote and your approval.
- Fixes and revisions
- The included correction period is 30 calendar days after launch for live systems, or after final delivery for design and creative work. It covers defects against the written scope, not new requirements or later changes by you or third parties. An issue reported within the period stays covered until it is corrected. Corrections do not use revision rounds or paid support time. A revision round is one collected set of feedback within the agreed direction.
- Ownership
- Your data and the accounts you own stay yours throughout. Accepted custom deliverables transfer to you after full payment, with the agreed editable or source files, documentation, access, and available exports. We identify third-party licenses, hosted-platform restrictions, and reusable components before you commit, including the rights you need to use them. Unused concepts and underlying third-party platforms do not transfer.
- Support hours
- Monday to Friday, 9am to 5pm Eastern, excluding US federal holidays. During a paid service or the included correction period, we aim to give an initial response within two business days, or one business day if the delivered system’s core function is unavailable. These are response targets, not guaranteed repair times or continuous monitoring. Additional work is scoped and priced before it starts.
- Allowances
- Time and usage allowances reset at renewal and do not roll over. Changes are defined before work begins. Where review and repair allowances are listed separately, each stays available on its own. Delivery failures caused by a provider are handled as service issues, not counted against your allowance.