Every call answered.
Even when you can’t.

Usually one to two weeks. In that time we learn how your calls go, build your receptionist, and test it with you. It takes its first real call only once you’re happy with how it sounds.

What you’d tell a new receptionist on their first day: your services and prices, your hours, the questions you hear most, your policies, and who should take which calls. Your website or a price list, plus one short call, is usually enough.

Yes. Your number stays with your phone provider, and calls forward to your receptionist. Depending on your provider, you can forward every call, or only the ones your team doesn’t pick up.

If we supply a number instead and you want to keep it when you leave, tell us before you cancel. We’ll confirm first whether it can transfer and what that costs.

It answers in English as standard. Spanish or another language can be added, and we’ll quote it at setup.

It never pretends to be a person. If a caller asks, it says it’s an AI. If you’d like callers told from the first hello, we can put it in your greeting.

It says so instead of guessing, then takes a message or puts the caller through to your team. It never makes up prices, availability, or policies. If nobody picks up a transfer, it takes a message. AI can still make mistakes, so we test it with you before launch and review sample calls every month.

Yes, if your schedule is in Google Calendar, Outlook, or iCloud. We connect it through Cal.com. It checks open times, books the caller in, and says they’re booked only after your calendar confirms. If you book through software we can’t connect to, it takes booking requests for your team to confirm. We’ll tell you which applies before you sign up.

It answers two calls at once. A third caller goes to the backup number you choose at setup, such as your mobile. If the receptionist is ever unavailable, calls go to that backup instead.

Your team gets an email after each call with a short summary. Messages and callback requests arrive the same way, with the caller’s name and number. Transcripts are kept for 30 days, and you can ask us for them at any time.

Yes. Send us a new service, a price change, or holiday hours, and we’ll update it. Up to 30 minutes of updates a month are included. We also review a sample of calls each month to catch anything it could handle better.

Not unless you choose to. If you turn recording on, callers hear a short notice at the start of the call. Transcripts, summaries, and any recordings are kept for 30 days, then deleted. You can ask for an export at any time, including in the 30 days after service ends. Records still delete on schedule, so ask before you cancel if you want a complete copy.

Yes. If you’d prefer the AI model on your own hardware, it can run on your computer or one we supply. Our cloud takes over whenever that computer is off or slow. Calls still connect through our phone partner. You’ll need a recent Mac with Apple silicon, or a PC with a modern NVIDIA graphics card, left on and awake. We’ll check your setup and quote any hardware first.